shipping + returns
| shipping info |
first class shipping orders are shipped 3-5 business days after the date of purchase and will arrive 2-4 business days after it is shipped.
priority shipping orders are shipped 1-3 business days after the date of purchase and will arrive 2-3 business days after it is shipped.
international shipping orders are shipped 3-5 business days after the date of purchase and will arrive 10-21 business days after it is shipped.
the time frames are estimated time lines and are subject to change
| joss and j is not responsible for any deliveries affected from incorrect addresses provided or once they are scanned in from the postal service |
you will receive an email confirmation as soon as you place your order - if you did not receive one please send an email to email@example.com and we will update your email address on file.
we will email you a tracking number when your package is shipped and you can stay up to date on your delivery through that number.
| EXCHANGE ONLY POLICY |
we offer an exchange only policy. we do not accept any returns. if you purchase an item that you are not able to use - you have 30 days from the date of purchase to let us know. we will provide you with an address to ship the item back to us. once your item is received we will reach out to you about what you'd like to exchange it for. you can also bring your item in to one of our locations and easily exchange in store. your item must be unworn | unwashed | original tags and packing intact | no stains-tears-hair-etc. |
if your item is flawed - we will exchange your item on us.